To Our Valued Patients and Family Members,
We would like to send a message of thanks to all of our patients and family members for their patience and understanding as we all had to navigate this unprecedented COVID-19 global health crisis. As part of our dedication to the safety of our patients, staff and community, we needed to do our part to prevent the spread of COVID-19.
At 2:12pm on Tuesday, March 17th, the Manitoba Dental Association announced their recommendation to suspend non-essential and elective dental procedures. Prior to the announcement, we were already rescheduling patients and limiting the services that we provide. Our offices are officially closed at least until April 13th. The Manitoba Dental Association plans to re-visit their recommendation the first week of April. Given the rapidly changing situation, it is possible that our offices will be closed for an even longer period of time.
During this closure we will have staff available to assist with orthodontic emergencies involving PAIN/INFECTION only. For emergencies, please page us at (204) 940-7886.
If you require wax or elastics, please text our office manager (Yvonne) at (204) 479-6185. She will make arrangements for you to pick them up from outside her home in a safe way or she will mail them to you as long as Canada Post is operating.
If you have questions about your monthly payments, please email our office manager (Yvonne) at email@example.com and she will assist you.
We will keep patients updated on our website and social media platforms:
How will this affect your treatment?
The doctors are assessing patient plans to determine proper courses of action. When it is suitable to resume operations, there will be challenges to accommodate our existing patients and you have our assurance that we will take care of everyone to the best of our abilities. While treatment may be delay ed somewhat, we fortunately use high quality Damon and Insignia braces and missing one adjustment cycle does not always mean a prolonged treatment duration. Quite often, the high-technology wires keep working the whole time and treatment keeps progressing. If you are wearing bite correction elastics, please keep wearing them for now. If the closure continues for a longer period then we may recommend that you discontinue elastic wear or change to night only.
We are a doctor-owned practice and the growth of our practices over the years is related to our commitment to doing what is best for our patients and our team members. All of us are in this together and we will continue to do whatever is best for our patients, our team members and the community. The best thing that we can all do now is to stay vigilant by isolating ourselves to prevent the spread of COVID-19. The doctors and our team members are planning to do our part by staying home with loved ones, doing what we can to help others and focusing on preparations to provide you with the best care possible when we return.
We apologize for any inconvenience that this has caused for you. Thank you for your patience at this time and for your trust and support over the years. We do not take your support for granted. We feel privileged that you are allowing us to provide your care and we will continue to put people first.
Dr. Brent Nickolaychuk, Dr. Matt Kotyk and Team