WE ARE BACK AND WE ARE LOOKING FORWARD TO SEEING YOU AGAIN!
KILDONAN ORTHODONTICS RE-OPENED ON MONDAY, JUNE 1ST FOR FULL PROVISION OF SERVICES
WE WILL CALL YOU FOR AN APPOINTMENT
June 29th Update
THANK YOU TO OUR PATIENTS FOR YOUR UNDERSTANDING WHILE WE RESCHEDULED EVERYONE. DESPITE HAVING LIMITED ADMINISTRATIVE STAFF (DUE TO DAYCARE ISSUES RELATED TO COVID), THEY HAVE DONE A GREAT JOB AND WE HAVE BEEN ABLE TO RESCHEDULE OR LEAVE A MESSAGE FOR ALL ACTIVE PATIENTS AS WELL AS PATIENTS THAT ARE WEARING RETAINERS.
ONCE AGAIN, IT WAS GREAT TO SEE SO MANY SMILES AS WE WELCOMED EVERYONE BACK. WE FEEL PRIVILEDGED THAT YOU HAVE CHOSEN KILDONAN ORTHODONTICS AND WE WILL CONTINUE TO DO OUR BEST TO PROVIDE YOU WITH THE HIGHEST QUALITY OF CARE.
We are calling patients to re-schedule in the order that they were cancelled and based on emergent needs. There are challenges as we schedule patients starting from those that were cancelled in March. We will continue to do our best to treat everyone as fairly as possible. Please be patient as we still have limited administrative staff due to daycare issues.
The Manitoba Dental Association announced on Friday, May 22nd that orthodontists are allowed to resume provision of full services on June 1st. Even though the provincial government announced that orthodontic clinics could open on May 4th, we were regulated by the Manitoba Dental Association and we had to abide by their recommendations to only treat emergent and urgent patients until now.
While many things have changed, one thing has remained the same: our commitment to your health and safety. Infection control has always been a top priority for our practice, as you have experienced during all your previous visits to our office. This commitment to ensuring a safe, yet comfortable environment has been paramount to top quality orthodontic care. Our office follows infection control protocols made by the Manitoba Dental Association. We do this to make sure that our infection control procedures adhere to the regulations outlined, as dynamics change quickly.
You will see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our office will communicate with you before your next appointment to explain changes in our patient sign in process and clinical procedures. We will also be reviewing with you a screening questionnaire. You will be asked those same questions again when you are in the office.
- Our new virtual waiting room will be in your car. Please arrive 10 minutes prior to your appointment time to allow enough time to screen and triage.
- We have hand sanitizer that we will ask you to use when you enter the office.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
- We will be restricting the number of people coming to an appointment with the patient, limiting it to one (1) parent only. You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
- Our tooth brushing station will be closed. Please brush at home before your appointment refrain from eating on the way to the appointment.
- Washrooms and the coffee machine will be closed.
- Plexiglass shields
- PPE (masks, gowns/scrubs, face shields/safety glasses)
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.
We would like to send a message of thanks to all of our patients and family members for their patience and understanding as we all had to navigate this unprecedented COVID-19 global health crisis. As part of our dedication to the safety of our patients, staff and community, we needed to do our part to prevent the spread of COVID-19.
For emergencies that involve PAIN or INFECTION only, please page us at (204) 940-7886.
If you require wax or elastics, please email firstname.lastname@example.org. We will make arrangements for you to pick them up in a safe way or we will mail them to you.
If you have questions about your monthly payments, please email our financial coordinator email@example.com and she will assist you.
We will keep patients updated on our website and social media platforms:
How will this affect treatment and what are the instructions to prevent or minimize potential issues?
The doctors are assessing patient plans to determine proper courses of action. When it is suitable to resume operations, there will be challenges to accommodate our existing patients and you have our assurance that we will take care of everyone to the best of our abilities. While treatment may be delayed somewhat, we fortunately use high quality Damon and Insignia braces and missing one or two adjustment cycle(s) does not always mean a significant prolonged treatment duration. Quite often, the high-technology wires keep working the whole time and treatment keeps progressing.
It is imperative to maintain excellent oral hygiene to prevent decalcification and cavities. Brush and floss at least 2-3 times daily and consider purchasing a fluoride rinse from your pharmacy. Avoid excessive consumption of sweetened beverages or foods.
Braces and elastics
If you are wearing bite correction elastics, please keep wearing them as previously instructed for now. If the closure continues for longer than two months then consideration may be given to night-time wear only. If a bracket/brace breaks off and it is one that an elastic attaches to then either discontinue the elastics or attach the elastic to a hook on an adjacent brace if possible. Avoid hard foods to prevent breakages.
Continue to wear your aligners as instructed. If you reach the final aligner then wear that aligner at night only (approximately 8 hours per day). It will act as a retainer until you can be assessed at the next appointment for completion of treatment or for new refinement aligners.
We are a doctor-owned practice and the growth of our practices over the years is related to our commitment to doing what is best for our patients and our team members. All of us are in this together and we will continue to do whatever is best for our patients, our team members and the community.
We apologize for any inconvenience that this has caused for you. Thank you for your patience at this time and for your trust and support over the years. We do not take your support for granted. We feel privileged that you are allowing us to provide your care and we will continue to put people first.
Dr. Brent Nickolaychuk and Team